Calls#

Call history and transcripts — read-only through the Console API; writes happen exclusively in the Voice Runtime.

GET/v2/calls

The tenant's most recent calls (?limit=, default 50, max 200), including parsed transcripts.

GET/v2/calls/{id}

A single call with its full transcript:

json

{
  "id": "cl_9f2e1a77",
  "direction": "inbound",
  "from_e164": "+4917…",
  "to_e164": "+85258081135",
  "status": "completed",
  "carrier": "tenios",
  "disclosed": 1,
  "transcript": [
    { "role": "assistant", "text": "Dieses Gespräch wird von einer künstlichen Intelligenz geführt. Guten Tag …", "ts": "…" },
    { "role": "user", "text": "Ich möchte einen Rückruf vereinbaren.", "ts": "…" }
  ]
}

Fields#

Field	Meaning
`direction`	`inbound` or `outbound`
`status`	`active`, `completed`, …
`disclosed`	`1`: the Art. 50 disclosure was spoken
`transcript`	Conversation history with roles and timestamps; system notes (e.g. switch to keypad input) are part of the history
`seconds`	Call duration, the basis of usage accounting

Whether transcripts are produced is controlled by the tenant switch transcriptionEnabled in the audio settings.