Touchpoints#

Every touchpoint is a moment of the customer journey with its own script, its own speaking-time target, and a clear flag whether an AI is speaking.

GET/v2/audio/touchpoints

Returns the registry of all touchpoints:

json

{
  "items": [
    {
      "id": "call.inbound.greeting",
      "channel": "phone",
      "label": "Anruf-Eingang",
      "trigger": "Kunde ruft an, Leitung wird angenommen",
      "aiSpoken": true,
      "maxSeconds": 10
    }
  ]
}

Fields#

Field	Meaning
`id`	Stable identifier (`area.moment`), the key for all script endpoints
`channel`	`phone`, `web`, or `chat`
`trigger`	When this touchpoint fires
`aiSpoken`	`true`: the AI speaks — the Art. 50 disclosure is prepended automatically
`maxSeconds`	Speaking-time target; the analysis warns when exceeded

The eight areas#

call.inbound.greeting — greeting on the phone line, 10 seconds max. First impression, leads straight into capturing the request.
call.hold — hold announcement, up to 25 seconds. Keeps the customer on the line with a status promise.
call.hangup — farewell before hanging up, confirms the request was captured.
web.visit — audio offer on website entry. Principle: never autoplay, audio only after interaction.
web.lead.success — success page after a lead was submitted, confirms the callback.
booking.meeting — scheduling inside the conversation, ends in a confirmation.
booking.callback — callback promise with time and phone number.
chat.welcome — live chat greeting, promises an immediate answer.